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FAQ

SPC Products
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Warranty Information

SPC FLOORING

Atlas Floor Supply’s warranty is extended to the original purchaser ONLY and is not transferable. It is the responsibility of the installer and/or property owner to inspect planks prior to installation. Planks that are defective or visually not acceptable should be discarded. AFS accepts no responsibility for costs of product or labor when planks with visible defects or irregularities have been installed.

RESIDENTIAL AND LIGHT COMMERCIAL WARRANTY

The warranty applies to Builder’s Choice, Pro-Line, and Signature Collections purchased from an authorized dealer and installed in a residential or light commercial area.

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AFS warrants that our SPC sold under this warranty is, at the time of sale, free from defects in material and manufacturing and that it conforms to the standard specifications for the product category. We further warrant that when installed and maintained according to product specifications and when used according to its intended purpose, the flooring will not wear through, delaminate, separate, buckle or cup as a result of a manufacturing defect. The warranty is only extended to flooring maintained in normal environmental conditions, with heating and ventilating systems in working order to maintain an interior humidity level between 30% to 50% and a room temperature between 65°F to 85°F year-round.

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If your Atlas Flooring SPC fails for any of the above reasons, we will replace, at our option, a portion or all the flooring at no cost to the original purchaser so long as the original purchaser still owns the property where the floor was installed. The warranty includes replacement material only and excludes any labor costs.

WARRANTY EXCLUSIONS & LIMITATIONS

  • Failure to maintain the environment at a humidity range of 30% to 50% year-round and a room temperature of 65° to 85°F.

  • Color variations in flooring are a natural occurrence due to age and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring.

  • Improper installation/maintenance and failure to adhere to the installation/maintenance instructions.

  • Indentations or scratches caused by furniture, appliances, pet claws, high heel shoes, spiked or damaged heels, cleats, sports shoes, pivot points (i.e. seating areas), wheelchairs, walkers, sand, pebbles or other abrasive materials.

  • Installation over radiant floor heating with a surface temperature in excess of 85°F.

  • Improper cleaning or maintenance. Abuse, neglect, abnormal use or misuse, application of solvents, corrosives, or other chemicals, etc.

  • Damage due to moisture intrusion from subfloor, but not limited to damage from
    broken or leaking plumbing or appliance, wet mopping, weather conditions, or natural disasters.

  • Flooring installed over improperly prepared or unstable subfloor.

  • Damage caused by extended exposure to direct sunlight.

  • Discoloration from rugs or floor mats (use only mats with non-staining backing).

  • Damage caused by vacuum with a beater bar (rotating bristle brush).

Laminate Wood Floor

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